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Track my order

You can find it in the order confirmation email you received when you placed your order

You can track your order Here.

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

Delivery option Delivery times Delivery cost
UK Standard Delivery Up to 5 working days £3.99 per order
UK Next Day Delivery Order before £5.99 per order
DPD Precise Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
New In Dresses Up to 5 working days £3.99 per order
Evri Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before £5.99 per order
Inpost Standard Locker Collection Jewellery & Watches. £3.99 per order
Inpost Next Day Locker Collection Collection next day if ordered before , Sunday to Friday. Orders placed on Saturday will be delivered Monday. £5.99 per order
Asda Next Day Parcel Collection Collection next day if ordered before , Sunday to Friday only. £5.99 per order

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these cite and your expected delivery generation has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.
boohoo is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been nervous to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more inappropriate for hereafter deliveries.

Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.